Refund policy

REFUNDS & CANACELLATIONS

Refunds
As all items are drawn and customised to your image/photo, we do NOT accept returns or exchanges.

We do not offer refunds for any orders placed, except for the following situations:
You cancel an order before "In Production" and our support team were able to grant your cancellation request.
The product arrived damaged. Please send photo of item. 
At our discretion.


How to Amend an Order Before Sent to Production
Once an order has been placed, please contact us and we will make the changes. To ammend an order, the order must be in "paid" and "New" status but, before it is "drawing" status in app. If the drawing has already been started/completed there is an $8 fee to change the drawing.


Cancelling An Order
1) Order placed, before drawing started: We can cancel an order in "paid" and "New" status but, before it is "drawing" status in app.
Message us and we will cancel and refund you.
2) Order placed, drawing has started: Message us and we will cancel and refund you minus an $8 mandatory drawing fee, since drawing has already begun.
3) Order placed, drawing approved, before sent to production: Message us and we will cancel and refund you minus an $8 mandatory drawing fee, since drawing has already finished.
4) Order placed, drawing approved & order has been sent to production: Order can not be cancelled
, as each item has been drawn to your photo and the product will have been printed.
5) Digital file orders: These can not be cancelled after drawing has started.

 

Refunds 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please please send us a message on our contact page.